Order Cancellation:
1. Customers can request order cancellations within 3 Hours of placing an order.
2. To cancel an order, customers must contact our customer support team at casmaanofficial@gmail.com or call +91 9585526949.
3. Cancellation requests received after 3 Hours may not be accepted if the order has already been processed.

### Refund Policy:

*General Refund Conditions:
1. Refunds are processed based on the original payment method used during the purchase.
2. Refunds are initiated after the successful cancellation of an order and will be processed within 7-10 business days.
3. The refunded amount may take additional time to reflect in the customer’s account, depending on the payment provider.

*Conditions for Refund Eligibility:
1. Refunds will only be issued for canceled orders that meet the cancellation policy criteria.
2. Items must be in their original condition and packaging to be eligible for a refund.
3. Any shipping fees or charges associated with the order may not be refundable.

*Damaged or Defective Products:
1. If a product is received damaged or defective, customers must notify us within 1 Day of receiving the item.
2. Customers may be required to provide photographic evidence of the damaged or defective product.
3. Refunds for damaged or defective items will be processed promptly upon verification.

*Non-Receipt of Items:
1. If a customer does not receive their order within the estimated delivery timeframe, they should contact our customer support team.
2. Refunds for non-receipt of items will be considered based on the investigation and verification of the shipping status.

*Contact Information for Cancellation and Refund Requests:
– Email: casmaanofficial@gamil.com
– Phone: +919585526949
– Customer Support Hours: 9:00Am-7:00pm